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Customer Service
Hours: 9:30 a.m. - 9:30 p.m. (CST)
Retail Stores:
A Simpler Time
Mall of America
343 South Avenue
Bloomington, MN 55425
1-888-851-9088 (toll-free)
1-952-851-9600 (direct)
astnola@aol.com
A Simpler Time
Riverwalk Mall (Now open!)
Shoppe 72
One Poydras St.
New Orleans, LA 70130
1-877-581-6612 (toll-free)
1-504-581-6612 (direct)
astnola08@aol.com
Shipping Policy
Most web orders are shipped within 2-3 business days of order receipt via Federal Express ground service from our warehouse in Minnesota. Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free) and in most cases we can accommodate your request.
We are proud of our shipping record and our prices. In most instances our shipping costs are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates on-line. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling." Please call 1-888-851-9088 (toll free) or email us at astnola@aol.com for air mail shipping rates and shipping quotes for Alaska, Hawaii, Puerto Rico, Canada, or other countries.
If an item is damaged in shipping, please contact us immediately
at 1-888-851-9088. Save the box and all packing materials until
after FedEx has inspected the package. We will send a replacement immediately
or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
Residents of Minnesota (6.5%) and Louisiana (4%) must add appropriate sales tax.
Shipping and Handling Charges
(per order/per address)
Up to $25 ($4.95)
$26 - $50 ($6.95)
$51 - $100 ($9.95)
$101 - $150 ($13.95)
$151 - $250 ($16.95)
$251 - $300 ($19.95)
$301 & Up ($25.95)
Above rates are to the lower 48 states. Please e-mail or call for shipping to Alaska, Hawaii, Puerto Rico, Canada, and other foreign
countries.
Return Policy
We offer a 30-Day Money Back return policy on most items. Engraved and personalized items cannot be returned. All returned goods must be shipped prepaid and insured as a refund cannot be processed on items damaged in shipment to us.
If you paid with a credit card, we will issue a credit to the same card that you used. Refunds on checks are paid by check
two weeks after the initial check has cleared.
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