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A+ BBB Member
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Customer Service
Wood Propeller Customer Service:
1-888-851-9088 (toll-free)
919-336-3154 (direct)
919-336-3157 (fax)
woodpropeller@aol.com
Shipping Policy
Because of the nature of our product, we wish we could ship everything to you by "air," but as we are a price-conscious website we do also ship by ground also.
Most product is shipped from our North Carolina warehouse within 2-3 days of our receiving an order via UPS. Occasionally, we will ship items by U.S. Postal Service. We can ship to P.O. boxes if desired, but that may delay delivery slightly.
For shipping quotes to Alaska, Hawaii, Canada and other countries, please call us at 919-336-3154, or email woodpropeller@aol.com.
If you are searching for a last minute gift, in many instances we can get your product shipped via next day or second-day air the same day! Again, call us at 1-888-851-9088 (toll-free) or 919-336-3154 for air shipping quotes.
Because we know how important it is to have a gift arrive on the correct day, we prefer to take air orders by phone so we can guarantee an item is in stock and will arrive when you need it. We charge only what UPS charges us (our "handling" people get paid by woodpropeller.com).
| Shipping & Handling Charges |
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| Order Amount | Rate |
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| Up to $74.99 | $8.95 |
| $75 - $100 | $9.95 FREE |
| $101 - $150 | $13.95 FREE |
| $151 - $250 | $16.95 FREE |
| $251 - $300 | $19.95 FREE |
| $301 & Up | $25.95 FREE |
Per order/per address
to lower 48 states |
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Charges are per order/per address and for shipping to the lower 48 states. Please email
woodpropeller@aol.com or call 919-336-3154 for shipping to Alaska, Hawaii, Puerto Rico, Canada, and other foreign countries.
We gladly ship via the U.S. Postal Service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax.
Damages
Despite our exceptional packaging and mistake-free shipping people, occasionally less perfect people along the way have been know to mistreat our boxes. If this happens, please contact us immediately at toll-free at (888) 851-9088 or email woodpropeller@aol.com. Please save the box and all packaging materials until after they have been picked up and inspected by the guilty party. We will send a replacement immediately or issue a refund if you so desire. Please open and inspect all packages within three days of delivery. Unfortunately, our requests for a damage claim if the item is damaged are ignored by the shipper after what they consider a "reasonable amount of time." Sorry, but we can't reimburse for damages discovered weeks or months later.
Return Policy
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-888-851-9088 (toll-free), and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as personalized signs, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.
Order Security
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Wood Propeller is committed to providing a safe, secure, spam-free shopping experience. Our website is secured using a Thawte Digital Certificate. This is leading encryption technology that assures all information you send to us via the Internet is not accessible to others. We believe, as do many consumer advocates, that online credit card orders are at least as safe as over-the-counter transactions. In our eight years of Internet sales, we have never had a case of online fraud! Under the FAIR CREDIT BILLING ACT, your bank cannot hold you liable for more than $50 of fraudulent credit card charges.
Recently, our ecommerce provider, UniteU, was granted level 1 Payment Card Industry (PCI) Data Security Standards (DSS) certification, making it one of only a handful of hosted ecommerce solution providers to achieve such distinguished status.
Wood Propeller does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just reply to that email with "unsubscribe" in the subject box, and we will remove your name from future mailings.
In addition to accepting most major credit cards, we also accept PayPal. This allows you to place an order with us without sharing any credit card information.
NOTE: Money from your PayPal account is transferred to our account when an order is placed, while credit card orders are charged when an order is shipped. On most orders that ship within 48 hours, the difference is minor.
We belong to the online version of The Better Business Bureau and also offer a 30-Day Satisfaction Guarantee! As customers are our number one priority, we've never had a dispute go to the BBB (and never intend to). We also offer a complete refund if not totally satisfied on most of our products (personalized items cannot be returned if the mistake was made by the customer, but we will offer a significant discount on replacement).
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